FAQs
Frequently Asked Questions (FAQ)
Below you’ll find answers to some of the most common questions about my artwork, prints, shipping, and policies. If you have any further enquiries, feel free to contact me.
What type of prints do you sell?
All the artworks on the site are high-quality open edition prints. These are produced using premium 250–300 gsm paper and high-quality inks to ensure long-lasting, vibrant colours.
How are your prints produced?
All prints are produced in Australia using top-grade, archival-quality paper and ink. This ensures the artwork retains its colour and clarity for years to come.
What is your return policy?
I want you to love your new art! If you’re not satisfied with your print for any reason, I offer a 30-day return policy. Please ensure your print is in its original condition and packaging. To request a return or exchange, please contact me within 30 days of receiving your print. Note that I’m unable to accept returns on custom orders or personalised prints.
Return Procedure:
- Contact me to initiate the return process.
- Ship the print back in its original condition and packaging.
- Once I receive the print, I’ll issue a refund or exchange (excluding return shipping costs).
How long will it take to receive my order?
I process all orders within 2–3 business days. Shipping within Australia generally takes 5–7 business days, depending on your location. You’ll receive a tracking number as soon as your print is dispatched.
Do you offer international shipping?
At the moment, I focus on local shipping within Australia. If you’re outside Australia, please reach out to me, and we can discuss possible shipping options.
Can I cancel my order?
If you’d like to cancel your order, please contact me as soon as possible. If your order hasn’t yet been shipped, I’ll happily cancel it and issue a refund. Unfortunately, once an order has been shipped, it can’t be cancelled. However, I’m happy to assist with any returns once the print arrives.
How can I contact you for further questions?
For any additional questions or enquiries, feel free to reach out via the contact page.
Thank you for supporting local art,
Jack